In order to deal with conflicts in a constructive way, it is important to know what is meant by the term conflict - and also what occurrences are not a conflict. In this self-learning course we will give you an overview about possible definitions of the term “conflict” and we will introduce the definition of conflict by Friedrich Glasl. Therefore the self-learning course offers you a step-by-step reading of a basic text by Friedrich Glasl and you are invited to reflect on the topic by your own.
If you are interested to study another self-learning course with concepts of Friedrich Glasl, you can take a look at the course “'Levels of Escalation' according to Friedrich Glasl”
This self-learning course was developed by the Academy of Conflict Transformation based on the work of Friedrich Glasl. Friedrich Glasl was born in Austria in 1941. He was involved with the International Fellowship of Reconciliation and the International Civil Service. From 1967 – 1985 he worked for the Instituut vor Organisatieontwikkeling (NPI) - one of the oldest institutes for organisational development in the Netherlands. His focus was on issues concerning conflicts in and between organisations.
Thereafter he returned to Austria and founded, together with others, the consulting company „Trigon“. Currently, Friedrich Glasl is giving lectures at the university of Salzburg and works as mediator and trainer. He has written a number of articles and books, among them well-known titles such as „Conflict Management“ and „Confronting Conflict“.